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Position

Customer Service
Representative

Position Overview

As a Customer Service Representative, you will be responsible for handling patient inquiries, scheduling appointments, and coordinating services to ensure a seamless clinical experience. Your role supports effective communication, patient satisfaction, and the smooth flow of clinic operations.

Key Duties and Responsibilities

  • Respond to patient inquiries through phone, email, or in-person interactions in a courteous and professional manner.
  • Schedule and confirm patient appointments, ensuring accuracy and efficiency.
  • Coordinate with medical staff to support patient flow and service delivery.
  • Provide patients with necessary information regarding services, policies, and procedures.
  • Manage patient records, forms, and other documentation with confidentiality.
  • Address patient concerns and escalate issues to the appropriate department when necessary.

Qualification

  • College graduate of any course, preferably with experience in healthcare, front desk, or customer service roles.
  • Strong communication and interpersonal skills with a patient-focused approach.
  • Ability to manage multiple tasks while maintaining accuracy and professionalism.
  • Proficiency in computer applications and scheduling systems is an advantage
  • Organized, adaptable, and capable of working in a fast-paced environment.

How to apply?

Interested applicants may send their updated resume/CV, PRC license copy, and other supporting documents to:

Email: interpathlaboratories@gmail.com

Subject line: Application for Customer Service Representative Position

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+63 998 994 7284
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